Frequently Asked Questions
Everything you need to know about shopping with Esther & Mila
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging, unused, and in the same condition that you received them.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.
Do you offer international shipping?
Currently, Esther & Mila ships exclusively to customers within the United States and Canada. We hope to expand to more international destinations in the near future.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products ethically sourced?
Quality and integrity are core to our brand. We partner with manufacturers who adhere to strict ethical labor practices and prioritize sustainable materials whenever possible.